Palo Alto Networks Knowledgebase: How to Document Bugs, False Positives, and Application Requests

How to Document Bugs, False Positives, and Application Requests

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Created On 09/25/18 18:00 PM - Last Updated 09/25/18 23:11 PM
Categories:  Threat Intelligence,  Threat Prevention

Issue:


Solution:


When submitting application requests or information about a possible bug to Support, please provide the documentation listed by the following types:

 

App Bugs and App Requests

  • Application Name
  • Application URL
  • Packet Capture

Spyware Bugs (All spyware communication related bugs)

Threat id range is 10000 to 20000

  • Threat id
  • Packet Capture
  • Sample of the spyware

 

Virus (Any sample/malware download/upload false positive, or false negative (bypass the firewall))

Virus threat id range is from 100,000 to over 1,000,000

  • The threat id triggered
  • Samples
  • URL associated with the bug

 

Vulnerability (Any vulnerability related bugs, anything related to exploit or attacks)

The threat id range for vulnerability is from 30000 to 50000

  • Threat id
  • Packet Capture
  • Reference URL

 

owner: panagent

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