When submitting application requests or information about a possible bug to Support, please provide the documentation listed by the following types:
App Bugs and App Requests
- Application Name
- Application URL
- Packet Capture
Spyware Bugs (All spyware communication related bugs)
Threat id range is 10000 to 20000
- Threat id
- Packet Capture
- Sample of the spyware
Virus (Any sample/malware download/upload false positive, or false negative (bypass the firewall))
Virus threat id range is from 100,000 to over 1,000,000
- The threat id triggered
- Samples
- URL associated with the bug
Vulnerability (Any vulnerability related bugs, anything related to exploit or attacks)
The threat id range for vulnerability is from 30000 to 50000
- Threat id
- Packet Capture
- Reference URL
owner: panagent