Recovering M-100 from maintenance mode following factory reset

Details

When an M-100 appliance is restored to factory defaults (Factory Reset), on reboot the appliance may go into maintenance mode and ends in a non-functional state. A fix for this issue is being implemented, tested, and will be available in an upcoming maintenance release.

Please reference this workaround:

Through the console, the following error may be seen when the reboot cycle completes:

To recover, perform the following steps:

1. Press Continue at the Maintenance Recovery Tool, then highlight Disk Image and press Enter:
   
2. Scroll to Advanced Options and press Enter:
   
3. At the password prompt, enter MA1NT and press Enter:
   
4. Disk Image - Advanced screen should show the following, with cms-5.1.0 selected by default (X):
   
5. Scroll over to the Status option and press Enter:
   
6. Make a note of which sysroot partition is EMPTY (in this case, sysroot1). Highlight Back and press Enter:
   
7. Press the Down Arrow to navigate to any other available image (for example, 5.0.4.) When highlighted, press Enter to select:
   
8. Within the same menu, verify that the correct EMPTY sysroot partition is selected, (as mentioned in the previous example, sysroot1), highlight the correct partition and press Enter:
   
9. Within the same menu, arrow down and select panos (default setting will be maint), highlight and press Enter:
   
10. Within the same menu, arrow down to Bootstrap and press Enter:
    
11. Disk Image Status will run, as shown below:
    
12. Once complete, the status should show Success. Once complete, press ESC to re-enter the Disk Image - Advanced Screen:
    
13. Highlight Status and Press Enter:
    
14. Verify that the new image is now mounted as READY in the previously empty sysroot partition (this example being sysroot1). Scroll to highlight Back and then press Enter:
    
15. At the Disk Image - Advanced Screen, select the correct sysroot partition, then scroll to the Boot option and press Enter:
    
16. The Disk Image Status should show Status: Success. Once confirmed, press Back:
    
17. Highlight Status and press Enter:
    
18. Verify that the target sysroot containing the NON 5.1.0 image (this example being sysroot1) now shows a state of PENDING-CHANGE:
    
19. Once confirmed, scroll down to Reboot within the same Menu and press Enter:
    
20. Following the reboot, login with the default credentials (u : admin / p : admin) and verify that you are now running the non 5.1.0 image, for example.: > show system info
    

owner: bryan