Palo Alto Networks Devices Require FQDN For Update Server
Created On 03/11/19 21:02 PM - Last Updated 03/15/19 14:39 PM
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To ensure proper operation of service updates for your device, the update server field should be configured using either updates.paloaltonetworks.com. IP addresses should not be used.
To test the connectivity of the firewall to our update servers, admin can use staticupdates.paloaltonetworks.com (for troubleshooting purposes only.)
If connectivity is successful here, but unsuccessful using updates.paloaltonetworks.com, then please open a TAC support case so that we can investigate further with our devops team.