Error during Panorama upgrade "Error: Plugin vmware_nsx-1.0.0-135 is not compatible to the new software version."

Error during Panorama upgrade "Error: Plugin vmware_nsx-1.0.0-135 is not compatible to the new software version."

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Created On 05/05/20 23:20 PM - Last Modified 07/10/20 17:34 PM


Symptom


  • Panorama on PAN-OS 8.0.x and trying to upgrade to 8.1.13
  • Downloaded 8.1.0 base image as well as 8.1.13
  • Clicked Install on 8.1.13 and got the error below
Failed to install 8.1.13 with the following errors.
SW version is 8.1.13
Error: Plugin vmware_nsx-1.0.0-135 is not compatible to the new software version. Please upgrade the plugin to 2.0.1 before Software Upgrade.
Failed to install version 8.1.13 type cms

 


Environment


  • Panorama VM on PAN-OS 8.0
  • Upgrading to PAN-OS 8.1


Cause


VMware NSX Plugin 1.0.0-135 is currently installed and not compatible with PAN-OS 8.1.

PAN-OS 8.1 Associated Software and Content Versions


Resolution


Upgrade your VMware NSX Plugin to version 2.01 or higher
  1. Download the updated VMware NSX Plugin from https://support.paloaltonetworks.com/
  2. On the left, select Updates> Software Updates
  3. Click the drop-down and select: "Panorama Integration Plug In"
  4. Find "Panorama-Plugin-for-VMware-NSX-2.0.1..." or higher and click the Download button
VMware NSX Plugin
  1. Upload to Panorama by going to Panorama>Plugins
  2. Click Upload at the bottom of the page
  3. Browse to the folder where you downloaded the plugin and select it
  4. Click OK
  5. Find it in the Panorama> Plugins section
  6. Click Install
  7. Once it's complete you will see a popup indicating it was successful.
  8. You can now proceed to install PAN-OS 8.1


Additional Information


BEST PRACTICES FOR PAN-OS UPGRADE

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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008TwdCAE&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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