Logs are not seen in the Unified Log view.

Logs are not seen in the Unified Log view.

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Created On 05/05/20 19:12 PM - Last Modified 01/15/21 17:38 PM


Symptom


  • When using GUI: Monitor > Logs > Unified on either Panorama or Firewall, none of the logs are displayed.
  • The logs are present in the respective areas such as traffic or threat, they just are not seen in the unified logs.
  • Unified Log display of Panorama is shown below.
 
Unified Logs of Panorama

Environment


  • PAN-OS 9.0.7.
  • Any Palo Alto Firewall.
  • Any Panorama.

Resolution


Clear preferences from debug console using the steps below
  1. Login to a separate tab and use https://<ip of the Panorama or Firewall>/debug)
  2. Click "Clear Preference" and wait for it to be completed
  3. Login to the Firewall WebUI page again, and the unified Logs are now seen.
Screenshot of "clear preferences" attached below.

Clear Preference

Additional Information


The issue was seen in Palo Alto PA-3220 Firewall, but applicable to other Firewalls as well.
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008TwECAU&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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